First off: Timeliness. From the moment someone asks you if you are available, get back to them! Most parents have more than one babysitter, and if you want the job you have to be quick to respond, otherwise they are going to move right on down the list. Once you have the job be sure to get there one time. Most parents are already running around trying to get out of the house, they don't need to stress about the sitter showing or not. I usually show up five to ten minutes early. That gives the parents time to stay with their children if there is an issue with a "new face" in the house.
Making sure you are on time brings me to my second important point: Organization. Be organized and able to plan ahead. A calendar is a great way to do that, I have three. I have my hard copy on my MacBook, that then syncs to my iPod that I have with me all the time, and then I have a paper one incase my iPod isn't charged. Now I realize that may be a bit extreme, but it works for me. I use a color system on all three calendars so that I can stay extra organized, and am able to prioritize if necessary. Green for work appointments - or babysitting jobs, red is for my classes, and blue is for my extra things or my "friend time". My MacBook makes it easy to color code everything and then syncs it to my iPod. I use high lighters in my paper calendar.
(this isn't nearly finished, but just a glance of what it looks like!)
Having my calendar at all times makes it easy to whip out at a moments notice. Another huge organizational thing I do is send out a "sitter e-mail". Twice a month I e-mail all my families letting them know times I am or am not available in the coming weeks. I find sending an e-mail out keeps your name fresh in parents mind so they are more likely to ask you and it also makes me feel better when I have to say no. Parents see why I am not able accept the job. (I really hate saying no, I always feel so guilty.)
Most parents are "won" over if you get back to them right away and arrive one time, there is just one more piece to the puzzle to drive it on home.. winning the kids over.
Point number three: Creativity. Bring projects, come up with fun games, an create those "one time things" that they will always remember. My current mission is- trying to find an affordable project that I can make with all my families during the December weeks. My first thought was ornaments they can make to give to their parents. But I came to a hurdle. I watch kids from all ages -babies to tweeners. Finding an ornament that attracts them all is just impossible. Needless to say, I am still on that mission (watch for a follow up post!). But missions like that keeps super sitters on their A game.
I find the above the most important points in having a successful relationship with families, however there are several other things that are just as necessary. Girl Scouts taught me to always leave a place cleaner than you found it, I use that rule of thumb here too. Pick up, even if when you came it was a tornado scene. Have fun with the kids, but keep in mind you are stepping in for the parents. Create boundaries and enforce rules if necessary. Giving the kids an extra scoop of ice cream isn't the end of the world, but keeping them up till 11p.m. when bedtime is clearly 8p.m. is a big "NO NO". One thing I do, just because it makes me feel better, is have my own babysitter list. If you can't accept a job because you have another job or a prior commitment be able to give the family another name. Most parents have their own list and don't need a recommendation, but occasionally they have whipped out all other options and the new name is greatly appreciated. Plus, it always makes me feel less guilty for saying no.
All in all, being a babysitter is not a option for some quick and easy cash. A lot of times you just do what you got to do. You are dealing with peoples "babies", don't mess with them. And besides, can you stomach upsetting a child? I know I can't. Be smart, be creative, be patient, be flexible, be kind, be caring, and most importantly- be loving.
